Frequently Asked Questions
customer assistance
Yes. A simple one-color logo on the sleeve seems to work best. Simple and subtle but still delivers that professional look you’re after. Something that represents your brand. We require your artwork in PDF, PNG, or any working file format. We’re not able to use JPGs.
Short answer: 1-2 days. We’re passionate about shifting the clothing landscape and changing the status quo. We figured if your shelves were full, you would make more sales … oh and reorder quicker. So, we hold stock of each line. This ranges from 1000 – 5000 pieces per style depending on sales history and forecast. Customisation normally takes an extra 4-5 days.
Simply email us your order using our Excel spreadsheet. We’ll pick the order, let you know if there are any items that we’re short on (very rarely), and email you the quote for approval. We hold 1000 – 5000 units per style so orders are dispatched within a day. Customisation takes an extra 4 days.
We get preferential shipping rates from a courier company, who collect twice a day from us. We pass this discount onto you.
The distinctive printing techniques we use don’t allow us to print less than 800 t-shirts at a time. So, we don’t do custom print jobs. The same way we outsource certain parts of our business to specialists, we believe it’s best that retailers outsource their clothing range to industry leaders too.
We believe (and have been told many times) that our range is the fastest-selling t-shirt range in the industry. We do, however, grudgingly admit that this isn’t always the case with every client. We, therefore, offer 100% sales satisfaction on our products – if you’re not thrilled with the sales we’ll collect and credit/swop out/refund you. No questions asked. Buying with confidence from a new supplier is vital.
In Cape Town by The Foschini Group (TFG). The locally made movement is back and we’re proud to be part of it.
Short answer 1-2 days.
Before we started in the clothing industry we did our research. One of the most common complaints we heard from retailers was that clothing suppliers take far too long to restock.
Empty shelves = lost sales.
We’re passionate about shifting the clothing landscape and changing the status quo. We figured if your shelves were full, you would make more sales… oh and reorder quicker.
So we hold stock of each line. This ranges from 1000 – 3000 pieces per style depending on sales history and forecast.
We’re passionate about shifting the clothing landscape and changing the status quo. We figured if your shelves were full, you would make more sales… oh and reorder quicker.
So we hold stock of each line. This ranges from 500 – 2500 pieces per style depending on sales history and forecast.
Go to order form link – https://koolafrica.co.za/how-to-order/
Send an email to info@koolafrica.co.za
Phone our offices at +27 021 007 0692
The Courier Guy comes around every day to collect local (SA) deliveries. We charge about R120 per box to anywhere in SA, which isn’t bad considering we pack about R4k-R5k of stock into each box.
We have arrangements with reliable freight companies delivering into other countries into Africa.
Airfreight quotes arranged within a day.
Yes, a simple one colour sleeve or neck print with your logo does the trick.
Simplicity works best here. Customers don’t want to be a walking advertisement bearing your brand… if you paid them it might be different.
We charge a nominal fee of R7 per print, with no set up charge or minimums.
Customisation normally takes about 4-5 days because we outsource this to a very reliable empowerment printer.
In PDF, .Png, Vector or any design program format. We’re not able to work with .jpg images.
Firstly, we don’t charge export VAT.
Because everything is 100% locally made, we have all the correct certificates (SADC, EUR1 and AGOA) that you need to get preferential, even zero rates and duties.
There are just 2 types of people in this world. There are those that step forward, embrace change and take action, and those that don’t.
We obviously don’t know which one you are, however approximately 500 stores across 12 countries have taken action and are reaping sizeable financial rewards.
Oh, and we have a 100% return policy with no timeframe. Ask your current supplier if they are that confident in their offering.
Every retailer has a clothing horror story. That’s why we made a manufacturing deal with The Foschini Group (TFG). Surely their 2000+ clothing stores know a thing or two about quality. They don’t cut corners.
Most of our retailers do a 100% – 150% mark-up.
Ever seen investment company ads where they push their “we only want what’s best for you” agenda?
It’s cringe worthy malarkey (our Irish ancestors will be proud of our word selection). Not for one second do they have your interests at heart.
We’re not professing to being saints, but what we can assure you is that our goal is to get you to reorder.
It all starts with you having the correct stock. Our job here is to guide you using cold, hard sales data… and a little bit of pixie dust.
Only once you’ve made profit, do we.
We like to think we have one of the best return policies ever. If a range isn’t selling as well as you hoped for, we will swop it out or credit you without any questions. NO TIMEFRAME, even if we have discontinued a range.
Honestly, we’ve cringed a little the few times we swopped out a discontinued range, but a deal is a deal…plus our charities love receiving all our old stock.
We are ex-retailers and are mindful of your concerns when choosing a new supplier.
So we don’t insist on a minimum order quantity, however you need to make sure you have a decent display. A display with broken sizes is a surefire way to lose sales. The absolute minimum we suggest would be 2 per size.